IRMD Business Terms and Conditions

1. Object

The business terms and conditions described below indicate the rights and obligations of IRMD in the context of a relationship with a third party or a customer. The validation of our technical and financial proposals and the commissioning of a mission are worth acceptance of these terms and conditions.

2. Intellectual property rights

2.1 Intellectual property rights for any proposal designed by IRMD are and will remain its exclusive property. The iBIO global approach and other approaches are and will remain the exclusive property of IRMD.

2.2 Each party has the right to list the other as its service provider or marketing intelligence customer. That right excepted, the customer is not entitled to use the name, brand, logo or IRMD slogans without the prior written consent of IRMD.

3. Obligation of result and / or effort

3.1 IRMD systematically offers all its clients its IRMD Q2A – Quality Assurance Agreement (click here to find out more) in order to guarantee the sponsor deliverables in line with the specifications.

3.2 IRMD warrants that it will use reasonable skill and optimal care while providing services and deliverables. However, the Client acknowledges and accepts that the response rates to the surveys /Questionnaires cannot be predicted and are not fully guaranteed by IRMD. The figures contained in the deliverables will be estimates from the collections and subject to the limitations of statistics errors / rounds at the superior or the inferior level. Converting results of a deliverable from a controlled test environment to the real market, it is possible that some of the assumptions on which a deliverable is based does not remain constant and any subsequent change in market characteristics or product test itself could have an impact on initial forecasts performance including possible invalidation of one or part of deliverable.

3 .3 IRMD disclaims all other warranties, express or implied, including warranties of merchantability and suitability for a particular purpose.

3 .4 Both parties make reasonable efforts to comply with ESOMAR Code of conduct and mutually accepted internationally standards.

3 .5 IRMD will use all reasonable efforts to provide the services, and deliver results and operational recommendations, in accordance with the estimated timings set out in the proposal applicable. However, IRMD will not be responsible for any failure to respect the indicated times, or for any loss or damage suffered by the Customer as a result of a delay caused directly or indirectly by any act or omission by the Client and / or by a third party for which IRMD is not responsible considering the contractual provisions.

4. Price and Payment of invoices

4.1 The calculation of costs and the timetable in this proposal remain valid for a period of 30 calendar days from the date of submission of the proposal. If the project has not started within 30 calendar days, IRMD reserves the right to make any adjustments according to different parameters and evolutions that will be brought to the attention of the customer.

4.2 In accordance with general practice in consulting agencies, IRMD accepts a 40% initial payment before the start of the mission and 60% upon submission of the final versions of the deliverables.

4.3 Payment of invoices is made either by check or by transfer; where applicable, IRMD is open to other legally accepted means of payment.

5. Timing and deliverables

5.1 At the beginning and along each mission, a chronogram is transmitted, validated and followed scrupulously. A qualitative and quantitative dashboard is communicated to the client at the end of each week.

5.2 Deliverables are generally delivered in electronic format but specificities of each client and contractual provisions do apply.